Home · Refund Policy

Refund Policy

Last updated November 11, 2026

This policy will apply to paid CoopKeeper digital products once checkout is open. As of November 11, 2026, we are not taking payment, so there are no paid orders to refund. The free Egg Log Lite is a complimentary download and is not a purchase.

When we will refund a paid file

Because these are digital downloads, we cannot “take the file back” the way a physical product can be returned. We will still refund a purchase if, within 14 days of delivery, you tell us that:

• the file is defective, incomplete, or will not open in current Microsoft Excel or Google Sheets as described on the product page; or
• you were charged more than once for the same item, or charged in error.

When we issue a refund for a defective file, we ask that you delete the copies you downloaded.

When we may decline a refund

We may decline a refund if the file works as described and you have simply changed your mind after downloading it, or if you are asking for a refund because your flock’s numbers (cost per dozen, laying rate, and the like) are not what you hoped. Those figures depend on the data you enter.

How to ask

Use the Contact page and include your order email, the product name, and a short description of the problem (a screenshot of an error helps). We will aim to reply within three business days once a contact inbox is listed on that page.

Coloring book

The coloring book is not for sale yet. When it is, this page will be updated with anything that should work differently for a printed book or a printable PDF.